Frequently Asked Questions about Products – FAQ – Prestashop Module
Receive and answer your customer inquiries and display the questions/answers on the product sheets. Frequented Asked Questions.
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COMPATIBLITY Prestashop 22.214.171.124 - 1.7.8
VERSION 2.1.1. Published on 03/06/2022
DEVELOPED BY Linea Gráfica
Tax no included
- Customers can ask questions directly from each product sheet
- Every question/answer is specific to a product sheet, each product has its own questions/answers
- Choose the email address to which the email notification will be sent when a question is posted
- Enable/disable the shortcut in the superior part of the product sheet to access the FAQ section
- Enable/disable question mark icons on product sheets
- 10 colors for the icons (yellow, orange, red, pink, purple, green, light blue, dark blue, grey or black)
- Choose the default number of questions displayed
- Choose the extra number of questions displayed when clicking on the button “Display more”
- Choose to display or not the questions by language
- Choose to enable or not Google reCaptcha (to check if the question writer is not a robot)
- Answer the questions you have received
- The customer will receive a personal email with the answer to his/her question
- Modify your customers’ questions (in case of mistakes)
- Show/hide the questions of your choice on the frontend
- All the customers will be able to read the questions/answers on the product sheets
- Fully responsive
- Compatible with multistore
Benefits for your customers
The module gives the possibility to your customers to ask their questions they’d like about the products of your store and read all the existing answered questions directly from the product sheets. This tool allows you to reassure your customers and help them in their buying decision, as well as avoiding that they leave your website to find additional information and make them come back to read the answer to their question.
Benefits for you
About multilingual shop
If your shop is available in several languages, you can:
- display all questions in all languages (ex: all the questions in English and French will be displayed in the English and French version of your shop)
- OR display only the questions by language (ex: only the questions in English will be displayed in the English version and only the French questions will be displayed in the French version)
Compatible with multistore
The module is compatible with PrestaShop multistore and can be used on your different stores. If you have the same product on different stores, the questions/answers about this product will be common to all stores and visible on all of them.
HOW DOES IT WORK?
Customers can ask questions about products
Thanks to our module, customers can now ask questions about your products directly from the corresponding product sheets (every question/answer is specific to a product, each product has its own questions/answers, as on Amazon.com website).
The module adds a new section to each product sheet with the existing questions/answers and a form that allows customers to send their questions (pop-up window with the following fields : “Name”, “Email” and “Question”).
You can easily answer their questions
When a customer asks a question about as product, you automatically receive an email that informs you of the question you have received.
From the module interface, you can read all the questions sent by your customers, answer their questions, modify their questions (correct their mistakes) and choose to enable or disable the questions of your choice (visible or not on the frontend).
The questions sent by your customers are disabled by default on the frontend as long as you haven’t enabled them to avoid displaying questions without answers, spam or inappropriate questions.
The questions/answers are visible by all the customers
Each customer who have asked a question automatically receive a personal email with the answer to his/her question.
Then, all the other customers could read from each product sheet all the questions/answers that have been written about that product in order to help them in their buying decision and avoid that they ask for something that have been already asked in the past by another customer.
Very useful to reassure your customers and answer their questions about a product, helps to increase your conversion rate.