Certified Support
for your Prestashop store

Hire Support

Trust the first Prestashop Partner Platinum agency in Spain

The support packs for Prestashop by Línea Gráfica adapt to any of the needs of your store. You can request development tasks and modifications or improvements to your project, consulting, design, etc. Everything you need to boost your e-commerce sales!


errores - Technical and Professional Support

Review and correction of errors

Do you detect functionality errors and/or 500 errors in your online store? We review your website to identify them and make the necessary corrections.

instalacion - Technical and Professional Support

Installation and commissioning of modules

We carry out the installation, configuration and necessary modifications in the modules that you need so that they do not interfere with the functionality of the store.

ssl - Technical and Professional Support

Issues with SSL and mixed content

We solve the problems resulting from the installation of SSL certificates and mixed content that mark your website as “insecure”.

ppp - Technical and Professional Support

Carriers and payment gateways

The biggest problem of any ecommerce, put in our hands the analysis and the solution of these incidents to be able to invoice and send your products.

consultoria - Technical and Professional Support

Strategic Consulting Service

Hire hourly Digital Marketing, PPC, SEO Audits, Marketing Automation… and get the maximum potential performance from your business.

design - Technical and Professional Support

Design and layout modifications

Based on your preferences and the proposals of our design and UX team, we implement the necessary modifications to maximize the conversion.


The service offered includes consulting and development work to carry out project modifications and / or improvements, according to the needs and requests that the client demands.

ico reloj 20 - Technical and Professional Support

20 hours

1200€ + VAT

One hour costs 60€

ico reloj 30 - Technical and Professional Support

30 hours

1770€ + VAT

One hour costs 59€

ico reloj 40 - Technical and Professional Support

40 hours

2320€ + VAT

One hour costs 58€

ico reloj 50 - Technical and Professional Support

50 hours

2850€ + VAT

One hour costs 57€

ico reloj 60 - Technical and Professional Support

60 hours

3360€ + VAT

One hour costs 56€

ico reloj 100 - Technical and Professional Support

100 hours

5500€ + VAT

One hour costs 55€


ico contacto - Technical and Professional Support


If you have any questions, contact us and explain the needs of your project. We will try to guide you and offer you the most optimal solution for each problem or improvement that your ecommerce needs.

ico estimacion - Technical and Professional Support


Based on these needs, our certified PrestaShop technical support team will estimate the time required to implement the analysis, changes and / or improvements.

ico solucion - Technical and Professional Support


We start working on your project, keeping you up to date at all times through our internal management panel where you can communicate with us at all times. Feedback is essential for us.

pic trabajando - Technical and Professional Support
We believe that continuous feedback is one of the keys to the success of any project and client-supplier relationship. That is why we have the best professionals in the ecommerce field, with clear work protocols and a portal to control tasks and continuous communication. The Prestashop support you need!

Assigned personnel

The people in charge of providing services are senior technicians with extensive experience in their respective fields. We believe that the commitment to experience is the best guarantee to guarantee quality work.

  • For jobs that involve code development and / or modification, a senior programmer will be assigned.
  • For requested jobs that involve design and layout modifications, a senior designer and layout designer will be assigned.

pic panel horas - Technical and Professional Support

Work protocol

Another key to guaranteeing the best service is to have a clear and defined work, and hours consumption protocol that seeks to improve efficiency and effectiveness at all times. Thus:

  • After contracting the service hours packs by the client, we will request access data to the platform, such as access to the hosting panel, ftp access to the store, access to phpMyAdmin, backoffice,…
  • Once the technicians have all the necessary accesses, our team will dedicate a first moment to analyzing and consulting the platform status.
  • After this first phase, the changes and / or improvements requested by the client will start to be made.
NOTE: If your online shop has not been developed by Línea Gráfica, we cannot guarantee the state in which the project is delivered to us. The times will always be estimated and never closed. Until our technicians have access to the platform in question, they are not able to estimate times of the tasks to be developed.
Regardless of who has made the shop, in the event that it has important customisations, such as: integration with management software, purchased modules, Prestashop core customisations, etc… it must be communicated in the first task requested by the client.

Hours control portal

For time control, work development and feedback, we have a specific portal where you can create tasks, create discussion and conversation threads about each task, visualise the time spent on each task and the overall time used so far.

Each task request requested by the client will go into production within a maximum of 15 days (we normally try to respond to them within 24 working hours) after receipt of the request. It is important that you try to combine as many tasks as possible in each request.

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What can you do with a pack of hours?

Revision and correction of errors, installation of modules, SSL incidents and mixed content, development of projects or design and layout… All these tasks can be carried out by our team from our hourly pack. Before starting work, our senior developers will perform an audit of your online shop in order to organise and solve the needs of your ecommerce.

How do we work the Prestashop support?

First, we will audit ecommerce and explain what needs to be solved. Afterwards, we will make an estimate of the time needed to carry out the tasks and finally, we will start working on them giving you constant feedback on what we have worked on.

How can I keep track of tasks?

Through our task management application, you can check and keep track of what our team is developing, the time allocated or the remaining hours of your pack of hours. At Línea Gráfica we are specialists in the development of ecommerce projects, so we have polished our work methodology based on communication and continuous feedback so that, through our task management portal, we will communicate with you constantly to inform you about everything developed.

Why contract Prestashop support with Línea Gráfica?

Unlike other agencies, at Línea Gráfica swe only have senior developers with extensive experience to support Prestashop shops. As a sign of quality, we are experts in developing modules in house, one of the most prominent in our catalogue is the Aliexpress module, an addons that we can integrate into your ecommerce through our Aliexpreess integration service with Prestashop po start offering your products on that platform. Once installed, you will notice the change in your sales!

pic att - Technical and Professional Support

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    Where are we?

    SEVILLE (Central Office) Parque Empresarial Nuevo Torneo Avda Astronomía 1, Torre 1, Planta 10, Módulos 8,9,10,11 - 41015, Sevilla
    MADRID Paseo de las Delicias, 30. 2ª planta - 28045, Madrid
    BARCELONA Travessera de Gràcia, 56, 08006, Barcelona

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