Trengo Module - Live Chat and Omnichannel Inbox for PrestaShop
Compatible with PrestaShop 1.7 · 8 · 9 (up to 9.2.1)- Regular price
- 47,99€
- Sale price
- 47,99€
- Regular price
-
excl. VAT (58,07 € incl. VAT)
Support and updates
One-time payment. The module is yours forever.
- 6 months of support and updates included (12 months for €10 more)
- Renew for 6 more months for €10 anytime from your client area
- You have 15 days after the end date to renew at the same price
- If you don't renew, you keep using the module and downloading versions released up to that date
Trengo for PrestaShop: live chat and your store messages in one inbox
The Trengo module for PrestaShop connects your store with your omnichannel inbox: it puts the Trengo live chat on every page and sends the contact form and "My orders" messages to Trengo, so your team answers from a single place.
The customer, identified
If they are logged in, the chat receives their name and email. Your agent knows who they are talking to from the first message, without asking for the details again.
Nothing stays in the shop mailbox
Contact messages and those sent from the order page reach Trengo as conversations, with their attachments. An API log in the back office lets you check that everything works.
Clean and compatible
No overrides or third-party libraries, for PrestaShop 1.7, 8 and 9 (up to 9.2.1, the latest version) and PHP 7.1 to 8.3, and compatible with the official GDPR module. If you also want to sell through messaging, see the WhatsApp Chat and Orders module. More info
Frequently asked questions
What does the Línea Gráfica module for connecting PrestaShop to Trengo do?
It connects your store to Trengo using your Trengo API token. It sends contact form messages to Trengo, along with the messages customers write from their orders, their attachments and the comment left with an order. It also displays the Trengo live chat on your store.
Which PrestaShop versions does it work with, and which languages is it available in?
It works with PrestaShop 1.7, 8 and 9 (up to 9.2.1, the latest version). It is translated into Spanish, English, French, German, Italian, Dutch, Polish and Portuguese. In multistore, each shop can have its own configuration. It connects to the Trengo API without third-party libraries.
Can I customise the Trengo live chat on my store?
Yes. You can move the chat button horizontally and vertically. You can turn GIFs, emojis and file uploads on or off, hide the header or the button, and show the online status. The chat identifies logged-in customers by their name and email.
How does it handle GDPR, and how can I check that the connection works?
It is compatible with the official PrestaShop GDPR module, which exports and deletes the customer data stored by this module. It checks that your API token is valid, logs calls to the Trengo API with their response, and deletes log entries older than 24 hours.