Frequently asked questions
Which PrestaShop versions does the Línea Gráfica WhatsApp Chat and Orders module support?
It works with PrestaShop 1.7, 8 and 9 (up to 9.2, the latest version), from version 1.7.0 up to 9.2. It adds a WhatsApp chat with multiple buttons to your store and lets customers send their entire cart as a WhatsApp order with a single button.
How does sending the entire cart as a WhatsApp order work?
The customer sends the entire cart with a single button, and the message includes the products, quantities and total. When it is sent, the module creates the order in your store with the default carrier, based on your settings, and with a configurable order status that does not count as paid by default.
Does the module take payment for orders through WhatsApp?
No, the module does not process any payment through WhatsApp. The order is created in your store with a configurable status that does not count as paid by default. To use the order button, you need to set up a destination mobile number.
Can I set up several departments, an operator and business hours?
Yes, you can set up several WhatsApp contact departments, a named operator shown on the floating button and business hours for the button. Customers can also share products with their contacts via WhatsApp from your store.
Does it include usage statistics for the WhatsApp buttons?
Yes, it includes a click statistics screen that does not store any personal data. Clicks on WhatsApp buttons are recorded in the lgwhatsapp_click table, so you can see which buttons your customers use in your store.