Shipping policy

Delivery of digital products

Línea Gráfica, E.C.E. S.L. does not sell physical products or ship goods. It markets PrestaShop modules, Shopify apps and digital services (web hosting, servers, web design and development, and SaaS software, among others). The modules and the software are digital content that is not supplied on a tangible medium.

PrestaShop modules

  • They are purchased with the “Buy” button on each module's product page, which leads to the Línea Gráfica client area (clientes.lineagrafica.es).
  • The order is activated automatically as soon as payment is confirmed. At that moment the customer receives an email with the download instructions, and the module becomes available in their client area: “My Products & Services”, the purchased module, “Downloads” tab. No physical media is sent.
  • They are downloadable software modules. By completing the purchase, the customer accepts and consents to the immediate performance of the digital product.
  • During the purchase, the customer states the domain of the store where the module will be used. Support is provided for that domain, which can be changed up to 2 times by requesting it through a ticket to technical support or to the administration department.
  • The compatible PrestaShop versions are stated on each module's product page.
  • All modules include technical support and updates (whenever there are any) for a limited period. Each module's product page states its support terms (for example, free installation and support extendable to 12 months).
  • Before installing any module, we recommend making a recent and complete backup of the store.
  • If the module was purchased on PrestaShop Addons, it is downloaded and support is requested from the Addons platform itself.

Shopify apps

  • They are subscribed to and installed from the Shopify App Store, following the instructions of the portal itself. Once finished, the app is installed in the store and ready to use.
  • They are SaaS software hosted on Línea Gráfica's servers, accessed over the internet. The service is activated on the day of subscription.
  • Shopify handles the payments and billing of the apps.

Automatic support module for WHMCS

Once the order has been completed in the client area and the payment has been validated, the order is processed and the customer receives by email the confirmation with the installation and configuration instructions.

Invoices

Invoices can be downloaded in the client area, in the Invoices section.

Contact

Telephone: 954 312 200 · Email: contacto@lineagrafica.es · Shopify apps support: appsupport@lineagrafica.es

This policy summarises what our terms and conditions of service set out, where the full detail can be found.