Prestashop Product Questions Module – FAQ

• Customers can ask questions from any product page
• Each question and answer belongs to one product: every product has its own questions and answers
• Choose the email address that receives a notification whenever a new question comes in
• Enable/disable the shortcut at the top of product pages for quick access to the FAQ section
• Enable/disable question mark icons on product pages
• 10 icon colours (yellow, orange, red, pink, purple, green, light blue, dark blue, grey or black)
• Choose how many questions are shown by default on each product page
• Choose how many additional questions are shown when clicking the "Show more" button
• Choose whether or not to display questions by language
• Choose whether or not to enable Google reCaptcha (to check that the person asking is not a robot)
• Answer customer questions easily
• The customer receives a personal email with the answer to their question
• Edit/correct customers' questions (in case of typos)
• Show/hide any questions you like in the front office
• All customers can see the questions and answers on product pages
• Store-wide FAQ page, with questions organised into groups
• Add FAQs to categories and brands too, not just products
• Structured data (FAQ rich snippets) so Google can show your questions in search results
• Search box in the question block (product, category and brand) and on the shop FAQ page.
• "Was this answer helpful?" votes on answers, without storing personal data, with the count in the back office.
• FAQ page with SEO title and description, editable in Traffic & SEO.
• Matching answered questions are suggested while the customer writes a question.
• "Verified buyer" badge on questions from customers who bought the product.
• Fully responsive
• Multistore compatible

Benefits for your customers

Our module lets your customers ask any questions they like about the products in your store and read the existing questions and answers. It reassures and helps your customers, stops them leaving your store to look for information or reviews elsewhere, and encourages them to come back to see the answer to their question.

Customers can ask questions about products

With our module, your customers can ask questions about your products directly from the product pages (each question and answer belongs to one product, and each product has its own questions and answers, just like on Amazon). The module adds a new section to every product page showing the existing questions and answers, plus a form for customers to send their questions (a pop-up window with "Name", "Email" and "Question" fields).

Answer your customers' questions easily

When a customer asks a question, you automatically receive an email letting you know about it.

From the module interface you can see all the questions sent by your customers, edit or correct them, and choose to enable or disable each one (visible or hidden in the front office).

Questions sent by customers from the front office are disabled by default until you enable them, so unanswered questions, spam or inappropriate content are never displayed.

All customers can read the questions

Every customer who asked a question automatically receives a personal email with the answer.

After that, all customers can read, on each product page, every question and answer already posted about that product. This helps them make their purchase decision and saves them asking something another customer has already asked.

A great way to reassure and help your customers, and to increase your conversion rate.