Withdrawal Module EU Directive 2023/2673

• Fully compliant with EU Directive 2023/2673 from June 2026
• Withdrawal right button visible in footer and customer account
• Two display styles: button or text link
• Customizable colors (background, text, and form)
• Intuitive two-step form
• Full order withdrawal
• Partial withdrawal of specific items
• Centralized request management in admin panel
• Request list with search and filters
• Request status: pending, approved, rejected
• Approval and rejection of requests from admin
• Optional rejection reason
• Automatic email notifications to customer
• Automatic notifications to administrator
• Automatic synchronization with order status
• Configurable legal period (14 days by default)
• Optional links to withdrawal policy
• Optional links to privacy policy
• Additional comments field (optional)
• Text customization by language
• Help panel with installation and configuration instructions
• Compatible with PrestaShop 1.7, 8.x and 9.x
• Simple installation without modifying system files

Benefits for your customers

• Mandatory legal compliance
  From June 2026, all online merchants in the EU must offer a visible withdrawal button. Our module fully complies with this legal obligation, protecting you from fines of up to 4% of your annual turnover.
  
• Simple user experience
  Your customers can request withdrawal in just two steps: enter their details and select what they wish to return.
  The form is intuitive, responsive, and works on any device.
  
• Flexible withdrawal
  Customers can choose to return the full order or only specific items, giving them complete control over their return.
  
• Immediate confirmation
  Upon submitting the request, the customer receives instant email confirmation, knowing their request has been received.
  
• Process transparency
  The customer is notified by email when their request is approved or rejected, maintaining transparency throughout the process.
  
• Clear legal information
  The form includes all required legal information: withdrawal period, privacy policy, and terms, fully complying with European regulations.

Installation and Configuration

Installation is simple: download the module, install it from the PrestaShop panel, and access the settings. The module includes a help panel with step-by-step instructions for each option.

Module Customization
From the "Settings" tab, you can:

• Activate or deactivate the module
• Choose where to display the button (footer, customer account, or both)
• Select style (button or text link)
• Configure button, form, and text colors
• Write button text by language
• Set the withdrawal period (14 days by default)
• Add links to your withdrawal and privacy policies
• Configure email addresses that receive notifications
• Allow additional customer comments

Customer Flow

1. Customer sees the withdrawal button in the footer or their account
2. Clicks and accesses the two-step form
3. Step 1: Enter name, email, and order reference
4. Step 2: Select whether to withdraw the entire order or only specific items
5. Submits the request
6. Receives email confirmation immediately

Request Management in the Admin Panel
In the "Requests" tab, you can view all requests with:

• Complete customer and order details
• Withdrawal type (full or partial)
• Requested items (if partial)
• Current status
• Customer comments

You can:

• View details of each request
• Click "View items" for partial withdrawal details
• Approve the request (customer receives email)
• Reject the request with an optional reason (customer receives email)
• Search and filter requests

Automatic Synchronization
The module automatically detects changes in the order status from the PrestaShop panel and updates the status of the
withdrawal request.

Automatic Notifications

• Customer receives confirmation upon submitting a request
• Admin receives notification of new requests
• Customer receives notification when a request is approved or rejected
• You can configure which email addresses receive notifications