Refund policy

Summary: return deadlines and cost

  • Deadline to request it: 14 calendar days for withdrawal and 15 days from the order for the satisfaction guarantee, in the cases where they apply. Downloadable modules and software cannot be returned once the download or access has started.
  • Who pays the cost of the return: no cost to the customer. There are no return costs, because nothing physical is returned. Línea Gráfica charges nothing to process it and refunds the amount of the product or service. The only exceptions are the payment method fees and other costs arising from the purchase (such as domain registration), which are not refunded.
  • Refund time: 1 to 30 days from the issue of the refund invoice, using the same payment method or as credit for new purchases.

Right of withdrawal

The customer has the right to withdraw from their purchase within the legal period of 14 days, without having to give any reason and without incurring any penalty. Under Article 103 of the consumer and user protection legislation (Spanish Royal Legislative Decree 1/2007, as amended by Spanish Law 3/2014 of 27 March), withdrawal is not possible in the following cases:

  • a) The provision of services, once the service has been fully performed, where performance began with the consumer's express consent and acknowledgement that, once the service has been fully performed, they lose the right of withdrawal.
  • m) The supply of digital content that is not supplied on a tangible medium, where performance began with the consumer's express consent and acknowledgement that, as a consequence, they lose the right of withdrawal.

Downloadable modules and software

The downloadable software modules available from lineagrafica.es are digital content that is not supplied on a tangible medium and therefore, in accordance with Article 103.m), carry no right of withdrawal: a return or a refund of the amount cannot be requested once the download or access to the content has started. By completing the purchase, the customer:

  1. Expressly acknowledges that the content purchased is a digital product without a physical medium and that they lose their right of withdrawal from the moment the download or installation starts.
  2. Accepts and consents to the immediate performance of the digital product after the purchase.
  3. Declares that they have been informed that, by giving their express consent, they waive the right of withdrawal.

This applies to all the modules, the software and the rest of the downloadable digital content marketed on lineagrafica.es. For the same reason, the 15-day satisfaction guarantee does not apply to them.

If a module has technical problems or errors, the customer must contact technical support, which will assess the issue and provide a solution in accordance with the legal and commercial guarantees. If the module was purchased in our store, a ticket is opened from the client area (clientes.lineagrafica.es) with the module selected; if it was purchased on PrestaShop Addons, from the Addons platform itself.

Shopify apps

The right of withdrawal for the apps (SaaS software) ends at the moment the customer accesses them. The apps carry no minimum commitment: they can be cancelled at any time following the guidelines that Shopify sets for the apps in its App Store. Some apps have a free trial period. Payments are collected directly by Shopify, so Línea Gráfica cannot be held responsible for issues relating to charges or payments.

15-day satisfaction guarantee

Except for modules, software and the rest of the downloadable digital content, the terms and conditions of service include a 15-day satisfaction period from the date of the order: if the customer is not satisfied with the service, Línea Gráfica refunds the full payment. It does not include the payment method fees, domain registration or other costs arising from the purchase. It does not apply to products or services already tested for free during a trial period, nor when the service does not comply with the terms of the contract.

No refund and no satisfaction guarantee: SSL security certificates; domain registration, renewal and transfer; video tutorials; SMS messages; voice-overs; SMS monitoring and alert services; Centovacast licences; web and search engine positioning; design and development of websites, online stores and portals.

No refund after the satisfaction period: hosting, radio stations, dedicated servers, VPS virtual servers, streaming and game servers, radio station and hosting resellers, and backup service.

Domains cannot be cancelled once they have been registered or renewed.

Cancellations

Cancellation is requested from the client area, for each service. If it is requested before the contracted period ends, it does not entitle the customer to claim the amount for the unused time.

How the money is refunded

When the refund conditions are met, the amount is refunded by the same payment method the customer used or, if the customer so requests, as credit in their favour for new purchases. Refunds by bank transfer to banks outside Spain are not made, unless the customer bears all the fees. The refund is made within 1 to 30 days from the issue of the refund invoice.

Contact

Telephone: 954 312 200 · Email: contacto@lineagrafica.es · Shopify apps support: appsupport@lineagrafica.es

This policy summarises what our terms and conditions of service set out, where the full detail can be found.