Frequently asked questions
Which Línea Gráfica module lets you log in to a customer's account from PrestaShop?
The Login as Customer module by Línea Gráfica lets administrators and employees log in to a customer's account without knowing their password. They can review the issues the customer reports, manage their cart or create an order from that cart.
Is there a record of who logged in to the customer's account?
Yes. The module logs which employee logged in as each customer, the date of each login and the orders placed on the customer's behalf. You can see them on the configuration page in two lists, one for logins and one for orders, and you can clear the log with one button.
Is it GDPR compatible?
It is compatible with the official PrestaShop GDPR module, which can export and delete the data in the login log. Its AJAX requests also only work in the back office for a logged-in employee, never from the shop's front office.
Which PrestaShop versions does it work with?
It works with PrestaShop 1.7, 8 and 9 (up to 9.2, the latest version), from version 1.7.0 up to 9.2. If you are upgrading from a module version earlier than 1.1.0, the upgrade script creates the login log table automatically.