How the module works
In the module:
1. Choose one or more order statuses that trigger emails to suppliers (for example “Payment accepted”) and one or more order statuses that trigger emails to carriers (for example “Processing in progress”).
2. Customise the email for each supplier (email 1, email 2, attachments, subject and content). Use the available variables so the dropshipping details change from one order to the next.
3. Choose between using the carrier selected by the customer during checkout or assigning a carrier to each of your suppliers, so that only one carrier collects the parcel (this has no effect on the carriers shown at checkout or on the shipping cost calculation).
4. Customise the email for each carrier (email 1, email 2, attachments, subject and content). Use the available variables so the dropshipping details change from one order to the next.
On your “Orders” page:
5. Change the order status to one of the statuses selected in the module for suppliers (for example “Payment accepted”) and the email is sent automatically to the relevant supplier(s) when the status changes (the email is sent automatically to suppliers whenever the new order status matches one of the statuses selected for suppliers in the module).
6. Change the order status to one of the statuses selected in the module for carriers (for example “Processing in progress”) and the email is sent automatically to the relevant carrier(s) when the status changes (the email is sent automatically to carriers whenever the new order status matches one of the statuses selected for carriers in the module).
Email customisation
In the module, you can set a different email text and subject for each supplier and carrier. For each one, write the text you want and replace the information that changes from one order to another with the following variables:
- {CARRIER_NAME} → Carrier contact name
- {CUSTOMER_ADDRESS} → Delivery address (name, street, postcode, city, region, country)- {CUSTOMER_EMAIL} → Customer email address
- {CUSTOMER_NAME} → Customer name- {CUSTOMER_PHONE} → Customer phone number(s)
- {INVOICE_NUMBER} → Invoice number- {ORDER_DATE} → Order date
- {ORDER_ID} → Order ID- {ORDER_INFO} → Message written by the customer during checkout
- {ORDER_REF} → Order reference- {PRODUCTS} → Products (quantity, name, attributes, product reference, supplier reference, customisation text fields, image, link)
- {SUPPLIER_ADDRESS} → Supplier address (name, street, postcode, city, region, country)
- {SUPPLIER_NAME} → Supplier contact name
- {SUPPLIER_PHONE} → Supplier phone number(s)
When the emails are sent, these variables are automatically replaced with the details of the order (as you can see in the screenshots).
Your store logo and name are also added automatically to the header and footer of the emails, so suppliers and carriers can easily recognise your store.
Frequently asked questions
What happens if an order contains products from several suppliers?
If an order contains products from different suppliers, a separate email is sent to each supplier with their own products. For example, if an order contains Apple and LG products, Apple receives an email with only the Apple products ordered and LG receives an email with only the LG products. The same applies to carriers if the “Use the carrier selected by customers” option is disabled.
I only want to email suppliers (not carriers). Is that possible?
No problem at all: just fill in the suppliers section and leave the carriers section empty.
What triggers the emails?
The emails are triggered by changing the order status (on your “Orders” page), when the new status matches one of the statuses selected in the module.
How do the variables in the emails work?
When the emails are sent, the {} variables are replaced with the details of the order. This lets you automatically email the dropshipping information that changes from one order to another.
Do I have to use all the variables?
No, just use the ones you need.
