{"product_id":"modulo-prestashop-devoluciones-cambios-rma","title":"PrestaShop returns and exchanges module (RMA): refunds, store credit and size exchanges","description":"\u003cp\u003eThe \u003cstrong\u003ePrestaShop returns and exchanges module\u003c\/strong\u003e handles each return (RMA) from start to finish: the customer requests it per product from My account or as a guest, with a reason and photos; you approve it, receive the parcel and resolve it with a \u003cstrong\u003erefund, store credit or size or colour exchange\u003c\/strong\u003e without leaving the back office. \u003cstrong\u003eCompatible with PrestaShop 9.2\u003c\/strong\u003e and with PrestaShop 1.7, 8 and 9, with no overrides.\u003c\/p\u003e\u003ch2\u003eWhy PrestaShop's built-in returns fall short\u003c\/h2\u003e\u003cp\u003ePrestaShop's own returns do not let guest buyers request a return, have no reasons or photos, use the same return window for everything, and the refund is done separately from the order. There is no way to \u003cstrong\u003eswap a size for another\u003c\/strong\u003e. The result: returns in loose emails and spreadsheets, and customers who do not know where theirs stands.\u003c\/p\u003e\u003ch2\u003eReturns from My account and for guests\u003c\/h2\u003e\u003cp\u003eThe customer opens \"Returns and exchanges\" in \u003cstrong\u003eMy account\u003c\/strong\u003e or in the order details and picks the products and units. \u003cstrong\u003eGuest buyers\u003c\/strong\u003e get in with the order reference and their email, or with the signed link in the emails, without creating an account. One request can include several products, each with its reason, preferred solution, a comment and photos.\u003c\/p\u003e\u003ch2\u003eSize or colour exchanges with stock\u003c\/h2\u003e\u003cp\u003eBesides the refund, the customer can choose \u003cstrong\u003estore credit with a bonus\u003c\/strong\u003e (for example 10% more than the amount) or an \u003cstrong\u003eexchange for another size or colour\u003c\/strong\u003e of the same product. Only combinations in stock and not more expensive than what they paid are shown; the units are reserved on approval, and the exchange order is created at no cost on resolution.\u003c\/p\u003e\u003ch2\u003eReturn windows, reasons and rules with no coding\u003c\/h2\u003e\u003cp\u003eSet the days to return from the order status you choose and create rules per product, category, brand, customer group or country, with a different window or no returns. Downloadable and customised products can be excluded. The default reasons (wrong size, defective, arrived damaged, wrong item…) are editable; each one can require a photo or comment and count as the shop's fault, with no return fee.\u003c\/p\u003e\u003ch2\u003eApproval, return slip and receiving\u003c\/h2\u003e\u003cp\u003eApprove manually or enable \u003cstrong\u003eautomatic approval\u003c\/strong\u003e by reason and up to an amount. The customer downloads the \u003cstrong\u003ePDF return slip\u003c\/strong\u003e with the address (one for all countries or one per country), instructions and a barcode; if you pay for shipping, you upload your carrier's label. Each step has its status, with customer email, shop notification, messages, private notes and attachments. On receipt, you mark each unit: back to stock, second hand or discard.\u003c\/p\u003e\u003ch2\u003eRefund, store credit or exchange in one click, plus reports\u003c\/h2\u003e\u003cp\u003eOn resolution, the module creates the \u003cstrong\u003ePrestaShop credit slip\u003c\/strong\u003e, the voucher with its bonus and the exchange order. For cash on delivery, the customer gives an IBAN, stored encrypted. Reports show returns by status and reason, the most returned products with their return rate and an alert above the number you set, with CSV export. And with our EU Withdrawal Button module, an approved withdrawal opens the return automatically.\u003c\/p\u003e\u003ch2\u003eFrequently asked questions about returns in PrestaShop\u003c\/h2\u003e\u003ch3\u003eCan guest buyers return products?\u003c\/h3\u003e\u003cp\u003eYes, with the order reference and their email, or with the link in the emails, without creating an account. PrestaShop's built-in returns do not allow it.\u003c\/p\u003e\u003ch3\u003eHow does the size or colour exchange work?\u003c\/h3\u003e\u003cp\u003eThe customer picks another combination of the same product among those in stock and not more expensive than what they paid. The units are reserved on approval and an exchange order at no cost to the customer is created on resolution.\u003c\/p\u003e\u003ch3\u003eDoes it create carrier labels?\u003c\/h3\u003e\u003cp\u003eIn this version the customer gets a PDF return slip with the address, instructions and a barcode. If you prefer to pay for shipping, you upload your carrier's label and the customer downloads it from their account.\u003c\/p\u003e\u003ch3\u003eHow is the money refunded?\u003c\/h3\u003e\u003cp\u003eThe module creates the PrestaShop credit slip, so credit note and e-invoicing modules handle it like a refund made from the order. You send the money back with your usual payment method; for cash on delivery, to the account the customer provides.\u003c\/p\u003e\u003ch3\u003eCan I stop some products from being returned?\u003c\/h3\u003e\u003cp\u003eYes: with rules per product, category or brand you make them non-returnable or give them another window, and downloadable and customised products can be excluded. The customer sees greyed out what cannot be returned.\u003c\/p\u003e\u003ch3\u003eDoes it work with the EU Withdrawal Button?\u003c\/h3\u003e\u003cp\u003eYes: with our EU Withdrawal Button module, an approved withdrawal opens the return with its products. Both modules can be bought together in a pack.\u003c\/p\u003e\u003ch3\u003eWhich PrestaShop versions does it support?\u003c\/h3\u003e\u003cp\u003ePrestaShop 1.7, 8 and 9, up to 9.2, with PHP 7.1 or later. No overrides, multistore-ready and the module is translated into 10 languages.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eReturn windows, fees and conditions are set by your shop according to its returns policy and the applicable consumer law; the module applies them.\u003c\/em\u003e\u003c\/p\u003e","brand":"LÍNEA GRÁFICA, Especialistas en Comercio Electrónico, S.L.","offers":[{"title":"Default Title","offer_id":67990074294581,"sku":null,"price":59.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/0262\/3797\/files\/01_PORTADA_lgreturns_ES.png?v=1793273576","url":"https:\/\/www.lineagrafica.es\/en\/products\/prestashop-module-returns-exchanges-rma","provider":"LÍNEA GRÁFICA, Especialistas en Comercio Electrónico, S.L.","version":"1.0","type":"link"}